Even though you may be genuinely concerned
about students, and interested in helping them, you may find yourself in situations
where it would be better to refer them to other resources. Circumstances that
might make a referral necessary include:
The problem is more serious than you feel comfortable handling
You are either extremely busy, or are experiencing stress in your own
life, and are unable or unwilling to handle other requests for help
You have talked to the student and helped as much as you can, but further
assistance is needed
You think your personal feelings about the student will interfere with
your objectivity
The student admits that there is a problem, but doesn’t want to
talk to you about it
The student asks for information or assistance that you are unable to
provide
Let the student know your reasons for making a referral, (e.g., lack of time,
conflict of interests, limited training) and emphasize your concern that they
do get help from an appropriate source. It may help the student to know that
you support his/her desire to seek help.
Speak directly with the student in a straightforward manner, expressing your
concern. Do not attempt to deceive the student into seeking counseling. Base
your recommendation on the student’s behavior you have observed. Avoid
generalizations about the person’s personality or character.
If the student agrees to the referral, move directly toward arranging an appointment
with a counselor. You may suggest that the student walk to our office or use
your office phone to make an appointment. You may make the call yourself with
his/her permission. However, we would prefer to speak with the student directly
in making an appointment.
In a crisis situation where you or the student feel immediate attention is warranted,
do not leave the individual alone, but make arrangements for the appropriate
intervention. Stay as calm as possible. If an emergency occurs after hours, contact
the Counseling Center voice mail at (704) 461-5081 for emergency numbers, or call Campus
Police at 704-400-6200.
